Terms and Conditions
Information about us
www.alltypedup.co.uk is a site operated by All Typed Up, a sole trader operation owned and managed by Victoria Siddoway. Our office is at 84 Oakwell Court, Hamsterley Colliery, Newcastle upon Tyne. We are not VAT registered.
Provisions of service
All Typed Up retains the right to accept or decline any orders for transcription services. All Typed Up may at its discretion refuse to accept any order, or provide that acceptance be subject to such conditions as imposed by All Typed Up.
All Typed Up shall issue an invoice on completion of each assignment, unless other arrangements with the customer are made in writing. For high volume work or ongoing monthly assignments an invoice will be issued weekly.
Payments are due within 7 days of the date of invoice. VAT is not applicable.
Overdue accounts will attract interest at 8% above Bank of England base rate, and charge £5.00 for each reminder that is sent after the due date. In the event of any cheque from the customer being refused by the bank, the customer will be responsible for all bank charges resulting from the returned cheque. Payments made via PayPal from foreign clients will be charged an additional 3.5% and credit / debit card payments will also incur an additional 3.5% charge.
If the customer is not satisfied with the first draft of a transcript, All Typed Up will make all reasonable effort to revise the document at no extra charge, however, any changes need to be brought to the attention of All Typed Up within 14 days of completion. After this time, files are permanently destroyed for the customer’s own security.
Quotes and pricing
Quotes are valid until 5pm on the date of issue, except at the discretion of All Typed Up.
Where additional charges are applicable, this will always be in consultation with the customer. Intelligent transcription is assumed. Additional charges may be applicable for poor audio quality or illegible written copy, in full consultation with the client. A surcharge of 20p per audio minute is applicable for verbatim or discourse transcription. For timecoding, customers will be charged an additional 20p per audio minute. A surcharge of 20p per audio minute is payable for medical transcription.
All work is proofread before it is returned. There is a minimum charge of £5.00 (or £75 for full thesis or dissertation formatting). Completed client files are kept for 14 days before being destroyed so client review must take place within this time. If you wish your files to be destroyed within a smaller time frame this can be arranged.
Part minutes are rounded up to one minute once they exceed 10 seconds.
Students must provide a scanned copy of student ID cards for discounts to apply and payment must be made in advance of work completion if student ID is not provided at the onset.
Should work be suspended at the request of the customer, All Typed Up shall be entitled to payment at the rate agreed in the quotation pro rata for work already carried out and materials specially ordered.
Only the customer is able to assess the value of the materials provided for transcription and formatting services and potential damage caused by errors in goods and services provided. Since All Typed Up is not in a position to make such an assessment of value or potential damage, All Typed Up’s liability to the customer for any default or breach shall in no case exceed the invoice value of the goods and services provided. The customer agrees that it is the customers’ responsibility to check transcription work carefully and ensure that no such errors exist.
The customer agrees to indemnify All Typed Up and keep it indemnified from and against all expenses, costs, damages and awards arising from any claims or actions brought or threatened against All Typed Up by parties alleging any misuse by the customer and / or its customers of All Typed Up and for any infringement of intellectual property rights or other applicable legislation (including, but without limitation, legislation governing the provision of goods or financial (or other) services).
All Typed Up is not liable, nor does it guarantee or insure any tapes or CDs. The tapes or CDs remain the Customer’s responsibility and All Typed Up does not accept liability for any loss or damage, no matter how caused whilst the tapes or CDs are in the possession of All Typed Up, in transit, or whilst the Customer is transporting them.
All Typed Up shall be indemnified by the Customer in respect of any claims, costs and expenses arising out of any libelous matter or any infringement of copyright, patent, design of or any other proprietary or personal rights contained in any material transcribed or formatted for the Customer.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site and the material published on it.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
For any other purposes, the customer shall be responsible for obtaining all necessary authority to reproduce text and any other material.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
Supply of service
All Typed Up will always endeavour to supply a full service but does not accept liability for All Typed Up’s failure to supply services caused by any external influences including acts of God, fire, governmental acts, breaks in continuity of electricity supply or telecom link, accident or any other cause beyond All Typed Up’s control. All Typed Up does not accept liability to Customer for direct or consequential economic loss (including loss of profit or business).
All Typed Up reserves the right to change prices quoted as deemed necessary due to changes in the specifications, quantities, legibility and / or quality of original or source material, delivery arrangements, unforeseen problems or other circumstances, including, but not limited to, illness, terms, conditions or circumstances that were not part of the original verbal or written quotation.
Changes to prices will only be levied where prior notification has been given by All Typed Up via email and acceptance has been given by the customer by return email.
All Typed Up understands to keep the Customers confidential information strictly confidential and not use, reproduce or record in any medium or form any of the customer’s confidential information except to the extent that it is strictly necessary for the proper purposes of this Agreement. All Typed Up will not disclose the customer’s confidential information to any Third Party.
All customer files and transcriptions are permanently destroyed after 14 days of completion unless by prior notification of the customer.
If required, a Confidentiality Agreement will be forwarded on request, as supplied by the Customer and signed by All Typed Up.
Terms of website use
Reliance on information posted & disclaimer
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
Our site changes regularly
We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links from our site
If you have any concerns about material which appears on our site, please email firstname.lastname@example.org.
If you require alterations to these terms, or a signed contract, please contact us with your requirements.
Thank you for visiting our site.